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Last updated: August 2026

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At ED Counselling, I am committed to protecting your privacy and handling your personal information with care, transparency and respect. This notice explains how your information is collected and used when you visit my website.

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Who I am

Emma Duncan
ED Counselling
Email: emma@edcounuselling.co.uk

NCPS Membership Number: NCS23-05587

ICO Reference: ZB792591
Website: www.edcounselling.co.uk

I am the Data Controller for the personal information collected through this website.

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What information I collect

When you visit this website, I may collect:

• Information you choose to provide through the contact form, such as your name, email address and telephone number.

• Information contained within any message you send me.

• Technical information about how you use this website, including browser type, device information and pages visited. This information is collected through cookies and similar technologies where applicable.

Please avoid including detailed or highly sensitive personal information in your initial enquiry. We can discuss confidentiality and the collection of more detailed information once contact has been established.

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How I use your information

I use your information to:

• Respond to enquiries.

• Arrange an initial consultation if requested.

• Improve the performance and usability of this website.

• Maintain the security of the website.

• Meet legal and regulatory obligations where required.

I do not use your information for automated decision-making or profiling.

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Lawful basis

The lawful basis for processing enquiry information is:

• Article 6(1)(b) UK GDPR – processing necessary to take steps at your request before entering into a counselling agreement.

• Where appropriate, Article 6(1)(f) UK GDPR – legitimate interests in managing and improving my website and responding to enquiries.

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Cookies

This website uses cookies and similar technologies to ensure the site functions correctly and, where you choose to consent, to help me understand how visitors use the website.

You can accept, reject or manage your cookie preferences through the cookie banner displayed when you first visit the website. You can also change your preferences at any time.

For further information, please see the separate Cookie Policy.

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Third-party services

This website is hosted by Wix.

Wix and carefully selected service providers may process technical information necessary for hosting, security and website functionality.

Where analytics are enabled, anonymous or aggregated website usage information may also be collected to help improve the website.

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How long I keep enquiry information

If you contact me but do not become a client, I will only keep your enquiry for as long as reasonably necessary to respond to you and manage my records, unless I am legally required to keep it for longer.

If you become a client, your personal information will instead be managed under my Client Privacy Notice, which will be provided before counselling begins.

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Your rights

Under UK data protection law you have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request erasure where appropriate.

• Restrict or object to certain types of processing.

• Request transfer of your information where applicable.

• Withdraw consent for optional cookies at any time.

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Questions or concerns

If you have any questions about this Privacy Notice or how your information is handled, please contact me using the details above.

If you are not satisfied with my response, you have the right to complain to the Information Commissioner's Office (ICO).

Information about making a complaint can be found at www.ico.org.uk.

This Privacy Notice may be updated from time to time to reflect changes in legislation, technology or my professional practice.